Receipt not appearing
Refresh receipt history and check that you are signed into the same Wallet account used to claim it. If the claim did not finish, try the QR or receipt code again.
Help centre
A quick answer when your receipt cannot wait.
Find the most common Wallet fixes below. No internal codes or technical logs required.
QR code not scanning
Clean the camera lens, hold the full QR in view and allow camera access. You can enter the receipt code manually. Ask the business for a fresh QR if it has expired.
Receipt code not working
Check each character and use the claim code—not a receipt or transaction reference. Ask the business for a new supported code if it is no longer valid.
Receipt already claimed
A supported receipt can be restricted to its original claim. Sign into the account that first claimed it or contact support if you believe the message is wrong.
Login problem
Check your email, password and internet connection. If your session has expired, sign in again.
Forgotten password
Choose the password reset option on the sign-in screen and follow the email instructions.
Changed phone
Install TGT Wallet from Google Play and sign in with the same account. Some device-only preferences may need to be set again.
Changed email
Contact support from your current account email where possible. Do not create duplicate accounts solely to move receipt history.
App not opening
Restart the app, update it through Google Play and restart your phone. Contact support if the problem continues.
Incorrect receipt information
Keep the receipt in your Wallet and contact the business that issued it. Personal notes do not change the merchant receipt proof.
Warranty information not visible
Warranty information appears only when supported details are provided for the eligible product. Keep your receipt and contact the seller or manufacturer.
Rewards not appearing
Rewards depend on the participating business, programme and location. Refresh the rewards view after claiming an eligible receipt.
Privacy request
Email privacy@terragridtech.com or use the privacy page.
Account deletion
Use the public account-deletion page or the control in Wallet profile settings. Necessary legal or security retention may apply.
Contacting support
Email support@terragridtech.com. Include the problem, app version and general time it happened, but never send a password or sensitive payment detail.
Still need help?
Tell support what you were trying to do and what you saw. Share only the minimum information needed. Never email your password, one-time code or full payment credentials.